Frequently Asked Questions

What is priceless.com?
Priceless.com is Mastercard’s global marketplace of unique experiences that people can enjoy themselves and/or with family and friends in places where they live and abroad. Currently, many countries from around the world offer priceless experiences that are designed around core consumer interests or passions, including: travel, culinary, health and wellness, music and entertainment, sports, arts and culture, and shopping.

Are priceless experiences offered internationally or tailored to specific locations?
Our priceless experiences are location-based and available across the globe, spanning from North America, Europe, to Asia Pacific, the Middle East, and Africa. Check the “locations” dropdown from our home page to see our core offerings.

How can I buy an experience on your website?
To purchase an experience, simply visit priceless.com and choose from our catalog of priceless experiences. Once you have found the experience you want, proceed to checkout. Please be aware that in certain instances, you may be redirected to our partner's page for checkout, depending on the specific experience.

Do I need to have a Mastercard to make a purchase?
Yes, all transactions must be purchased using your Mastercard. If you do not currently own a Mastercard or are interested in applying for a new one, please visit the Mastercard Find A Card site to browse and apply for the card that fits your lifestyle. 

Do I need to have a priceless account to purchase an experience?
No, you can check out as a guest without creating an account. 

Will funds be debited from my account at signup?
Registration comes at no cost, and your card will not be debited.

Can I cancel, reschedule, or get a refund for my experience?
All Priceless experiences are final sale. Once your order is placed, it cannot be canceled, rescheduled, changed, or refunded.

Do certain experiences come with age or other limitations?
Certain experiences may have age restrictions. We advise reviewing the terms and conditions on the product page before making a purchase.

Is there an expiration date for a purchased experience?
The expiration date can vary depending on the experience. To determine the expiration date or any other relevant details, please review the terms and conditions for the experience you are interested in.

How do I check the status of my purchase?
Once your order has been placed, you will receive an order confirmation email. If you have set up a priceless.com account, you can check the status of your purchase by logging into your account, click on orders to view your order history.

How can I use or schedule my purchased experience?
Redemption procedures vary depending on the experience. Some experiences require you to schedule your date before completing your purchase. Others can be booked after purchase using the instructions and partner contact details included in your order confirmation email.

How do I activate my experience?
To activate your purchase, open the experience page and click the orange call-to-action button. On a desktop, it is in the upper-right corner; on mobile, you will find it further down the page. The button may say "Download this voucher," "Book here," "Call to book," or similar. Clicking it will provide the specific steps to activate or redeem your experience.

How is my personal information protected?
Mastercard prioritizes the security of personal data gathered on priceless.com, using multiple layers of protection for all collected information. For additional details, kindly refer to our Global Privacy Notice.

Why do I have to save my card number to complete registration?
Registering online lets you save Mastercard info for faster checkout but is not required.

I cannot find the country I am looking for on your location list.
Our market selection is guided by factors like travel indexes and Mastercard activity, focusing on popular destinations. We regularly update our list with new places and encourage you to check back for changes.

Are there any additional fees or exchange rate charges?
No, there are no additional fees charged as part of your purchase. If you purchase an experience in a foreign currency, your card will be charged based on the exchange rate on the transaction date. Your card issuer may also apply foreign transaction or currency conversion fees. Please contact your card issuer for more details.

How does the waitlist work?
If the experience you want is not currently available, you can ask to be placed on the waitlist. By providing your email, you will receive priority notifications when the experience becomes available.

How do I change my password?
Changing your account password can be done in just a few simple steps.
       • On the homepage of priceless.com click the “Log In” button at the top of your screen.
       • In the pop-up window, if your email address is not already entered, input it, then click the “Forgot Password?” button located at the bottom right.
       • In the subsequent window, input and confirm your new password.
Remember to take note of your new password for future use.

How do I make changes to my account profile?
Updating your account profile can be done in a few steps.
       • Log into your account, locate and click on the person icon in the upper right.
       • From the drop-down menu, select "Account Info" to access and modify your profile/account details.
After making the desired changes, remember to hit the "Save changes" button before closing the window.

How do I place an auction bid?
The bidding process involves two steps!
1. On the product page in the “Place Your Bid” section enter your bid amount and then click on “Start Your Bid.”
2. Next, complete the checkout by entering your payment information.
After placing your bid, priceless will authorize your credit card for the full bid amount, and the authorization release may take up to 10 business days, depending on your bank's processing times. To learn more about priceless auctions, visit our Auction Tips & FAQ page.

How far in advance can I book a culinary reservation?
Reservations are available to book on a first-come, first-served basis. To browse available culinary reservations on priceless.com, visit our Culinary & Dining Experience page. For answers to commonly asked questions, visit our Culinary FAQ page. 

What is the Mastercard Music and Entertainment presale benefit?
The Mastercard Music and Entertainment presale benefit is a presale program offering eligible consumer credit cardholders’ early access to tickets at select venues and festivals. Cardholders can purchase premium seats and VIP experiences before tickets become available to the public. To learn more, visit our Music & Entertainment Presale FAQ page.